It’s a headline right out of a science fiction novel, “robots to replace humans by xxxx’ or ‘automation leaves growing numbers out of work.’ While it’s true that businesses are benefiting from advances in technology, it’s safe to say that we’re a long way off from machines fully taking over our industries.
With that being said, however, there are some industries in which software is dramatically changing the game, providing benefits and cost savings to businesses. While the long-term impact of this is yet to be seen, it’s interesting to observe the decisions being taken by businesses looking to save money and time and to speed up their services.
Discover more about some of the businesses finding benefits from software and the potential future impact on the business world.
Following the recent economic disaster that shook the world, traders want to avoid a repeat, with an emphasis on better knowledge and more accurate forecasts. As a result, many trading companies are swapping traders for computer engineers who can maximize the potential of trading software to grow their profits and reduce their headcounts. While they might not be able to fully replace humans, these applications are giving companies in the financial sector a boost, as well as making rival companies step up their game.
Customer service remains an important priority for businesses, but many believe that automated customer service functions are the future. While automated customer service applications can save time, and money on staffing costs, it can be a clear source of frustration for consumers. Companies have already faced a backlash from using customer service operatives based overseas, and automation could be the thing that drives consumers back to physical retailers and service providers. Some automation can be valuable, but nothing quite beats genuine human interaction in the world of customer service.
Market research is valuable to businesses looking to improve their services and gain useful insights into the behavior of their target market. Now that technology is such an important part of daily life, market research has become more and more focused on areas such as web browsing behavior and social media use. There’s been a notable increase in the use of automated market research software, as more and more businesses are able to use the data themselves and bypass market research companies. While the data still needs to be interpreted by someone to be valuable, it’s becoming much easier for companies to get their hands on the information they need to make improvements.
While it seems unlikely that robots will be replacing people anytime soon, it’s already clear in some industries that a level of automation can be beneficial, and less so in other areas. With advances in software being made all the time, what other developments could we look forward to in the future? We’ve already seen how the internet has changed the business world, so what could be next for the future of our businesses?
CEO and Founder at Mighty Shouts.
*Enter your best email, we'll send this case study directly to email.
** Don't worry. We never spam or share your information with anybody.