Dealing with a data breach is never going to be any company’s idea of a good time. With some patience and skill, though, you can repair the breach and get your company’s systems back in working order. Of course, there is more to recovering from a breach than stopping the malware and rebooting your servers. Here are some tips to help your company not just stop the breach but recover from the damage it caused.
If data has been stolen or erased from your servers, your first instinct might be to panic. That’s understandable. What is more important, however, is finding a way to recover the data that has been lost. If you are a techie you might be able to do your own hard drive excavation and get the data back where it belongs. If you don’t code or understand Sysadmin intricacies. However, a better choice is to hire someone to do the recovery for you. There are companies all over the world that can help you recover your hard drive. Some can even do it remotely.
You might be better served, however, with someone local. For instance, if your company is located in Scarborough, it shouldn’t be too hard to track down certified hard drive data recovery services in Toronto.
As a hacker, you know that there are a lot of different methods available for keeping your servers safe. For example, you can take steps to make sure your servers are (mostly) hidden by those who might have nefarious desires.
According to an article posted in Wired after a series of data breaches in the US, one of the best tools in your arsenal for preventing data breaches is education:
“Hackers will always be out there, adapting to the newest, most complex technology and software. To prevent data breaches, we need to start at the root of the problem. Invest in security and your IT team and emphasize the importance of education. We’re going to need as many talented professionals as we can get.”
The article also emphasizes the importance of thinking globally not just locally. Remember: there are people all over the world who might want to get into your system. Maintain contact with IT and security experts internationally so that you’ll be up to date on threats coming from China, the Middle East, Nigeria, Bolivia, Romania, etc.
The last thing you want is for people to know that your company is vulnerable to hackers. Even so, trying to keep your recent data breach under wraps is not in the best interests of your company’s reputation. Instead, let your clients and customers know as soon as you find out that you’ve been breached. Tell them what you’re doing to fix the problem and teach them how to protect their own identities and sensitive information.
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Keep your clients and customers up to date on your recovery processes. This helps your buyers understand that you take the problem seriously and are working to protect them, even if it means admitting vulnerabilities and imperfections.
Oleksandr Maidaniuk backs us up on this. He says the best way to communicate with your clientele after a data breach is to do the following:
“COMMUNICATION: both internal (inform employees and involve everyone able to help, i.e. tech specialist, client service managers, PR & communication team, etc.) and external (direct mailing to the clients, official media release – and, if necessary, also interview to the profile press).
Basic rules in this case are:
Usually, such approach will allow you not only to minimize the negative impact of an IT security accident but (when implemented correctly) will show your company as the reliable and transparent partner, which is able to operate correctly even during the crisis situation.”
It can also help soothe ruffled feathers to offer some discounts and promotional materials to your buyers. Sure, it feels like bribery, but you would be amazed at how effective free shipping and 20% off can be at soothing someone’s ire.
Finally, understand that true recovery will take some time. You won’t be able to rebuild your service and reputation overnight. If you work at it diligently, though, you should be able to get back in the game with no lasting damage.
CEO and Founder at Mighty Shouts.
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